The purpose of this article was to investigate the relationship between emotional intelligence and organizational citizenship behavior of sports coaches in Tehran Municipality. In the present study, the research method used is correlational. In this study, the emotional intelligence variable was considered as the predictor variable and the organizational citizenship behavior variable was considered as the criterion variable. The statistical population of the present study consisted of coaches working in Tehran Municipality who had at least a 3rd grade coaching card. The statistical clothing number was 2678 people, of which 2010 were women and 668 were men. The number of samples was estimated based on Morgan table 338 people who were selected by simple random sampling. The research instruments included Podsakoff et al. (1990) Organizational Citizenship Behavior Questionnaire, Schering Emotional Intelligence Questionnaire and Podsakoff et al.'s (1990) Organizational Citizenship Behavior Questionnaire. Statistical methods such as mean, frequency, standard deviation, percentage, correlation coefficient and independent t-regression and Kruskal-Wallis analysis of variance were used to analyze the data. Also in this study, SPSS software was used to analyze the data.

The purpose of this study was to analyze the communication model of service quality, satisfaction, e-trust with customer loyalty of sports websites. The research method is descriptive-correlational according to the subject and data collection was applied in the field using a questionnaire and in terms of using the results. The statistical population of this study includes all customers of the sports website of Channel 3, which was selected as a sample sample based on the Cochran's formula of 384 people due to the uncertainty of the number of people. Simple random sampling method was used to perform sampling in this study. For data collection, Moghimi and Ramezan (2015) Quality of Service Questionnaire, Kim et al. (2011) electronic satisfaction, trust and loyalty questionnaire were used. The obtained data were analyzed using descriptive statistics tests, Chrons and elongation, Pearson and structural equation modeling. It should be noted that in this study, SPSS software version 25 and PLE software were used at an error level of 0.05. The results of the tensile and tensile tests show that the data of the mentioned variable are normally distributed. The results showed that the quality of service is related to e-satisfaction, e-trust, e-loyalty of customers, sports websites, e-satisfaction is related to e-trust and e-loyalty of customers, sports websites, e-trust is related to e-loyalty, customers and sports websites. The ultimate model is quality service, satisfaction, e-trust, customer loyalty, sports websites.